Narendra Madiwal

Social Media Manager (Consultant)

Design POV

May 2026 - Present · null

Spearheaded social media coverage and content strategy for a flagship brand event at Jio World convention centre, collaborating with premium design clients in the luxury space.

L3 Escalation Specialist

VFS Global Services

May 2025 - May 2026 · null

Managed high-priority customer escalations, ensuring timely resolution and adherence to service quality standards while collaborating with cross-functional teams to implement corrective actions.

Social Media / Marketing Manager

null

March 2024 - 2025 · null

Achieved exceptional organic growth by scaling an Instagram page from 0 to 10,000+ followers in 27 days, generating millions of organic views through high-engagement content and executing 100% organic marketing strategies.

Senior Support and Customer Service Representative

Concentrix (JP Morgan & Chase Process)

February 2023 - February 2024 · null

Managed inbound customer service calls, providing high-quality support related to banking services and ensuring customer satisfaction through professional communication and prompt resolution.

Senior Verification Specialist

Hexaware Technologies Ltd.

August 2018 - November 2022 · null

Conducted employment history verification and educational credential validation, maintaining detailed case records and meeting strict turnaround timelines.

Social Media / Marketing Manager

March 2024 – 2025

Scaled an Instagram page from 0 to 10,000+ followers in 27 days and generated millions of organic views through viral Reels, trending audio, and data-driven storytelling. Managed end-to-end content production and performance optimization, executed 100% organic marketing without paid advertising, delivered the Glow Theory – Bright Boost Range Reel Campaign, and provided business growth consultations through DMs and strategy calls.