Mohsin Shaikh
Senior Delivery Manager | Certified ScrumMaster® (CSM®) | LMS, Python & Data Science Enablement | CSR‑Driven BFSI Skilling Excellence
About
I’m a Senior Delivery Manager and Certified Scrum Master who architects and optimize integrated platform management behind high‑impact training programs across Telecom, IT, E‑commerce, Insurance, Retail, FNA and Mortgage domains. Instead of “just delivering projects and training,” I own the lifecycle of every tool and workflow—designing, configuring, and integrating: • Learning Management Systems (LMS) & virtual classrooms • Form & survey engines (Google Forms, SurveyMonkey) • Certification portals and automation through different tech stack I leverage Agile practices to translate domain requirements into user stories, sprint roadmaps and feature releases—continuously refining UI/UX, single‑sign‑on, personalized learning paths and data‑driven dashboards. As the primary liaison between CSR sponsors, corporate L&D teams and technology partners, I ensure each program meets client expectations for scale, quality and business impact. 🔍 Let’s connect if you’re seeking a product‑driven leader to elevate your next skilling or tech‑enabled learning initiative.
Experience
Senior Delivery Manager
Rubicon Skill Development
5 yrs 6 mos · Pune, Maharashtra, India
Delivery Manager
Rubicon Skill Development
7 yrs 8 mos · Pune Area, India
Assistant Manager Quality
Concentrix
1 yr 8 mos · Pune Area, India
Quality Analyst
Concentrix
2 yrs 2 mos · Pune, Maharashtra, India
Customer Service Representative
Concentrix
4 yrs 6 mos · Pune, Maharashtra, India
Senior Project Delivery Manager
Rubicon
Nov 2020 - present
Led project proposals, estimations, planning, budgeting, resource allocation, requirements gathering, risk and quality management, go-live and Hypercare activities, and customer relationship management. Managed Life Insurance Policy Administration Systems projects and deployments. Led team performance management and organizational improvement initiatives.
Delivery Manager
Rubicon
Sep 2018 - Oct 2020
Managed end-to-end operations and medium to large-scale Agile projects, including scope, planning, budgets, procurement, execution, risk management, and closure. Led technical and non-technical teams, stakeholder meetings, project cost tracking, resource allocation, SLA adherence, and operational efficiency improvements.
Assistant Manager - Amazon North America
Concentrix Daksh
Jan 2017 - Aug 2018 · Pune, India
Managed operational metrics, client SLAs, staffing, attendance, shrinkage, escalations, quality calibrations, performance improvement plans, and support dashboards. Reduced attrition through targeted interventions and supported compliance with quality and regulatory standards.
Quality Analyst and Process Trainer - Amazon North America
Concentrix Daksh
Dec 2014 - Jan 2017 · Pune, India
Conducted quality audits, performance analysis, root cause analysis, refresher training, quality sessions, and weekly and monthly reporting. Worked with operations and training teams to identify performance trends and training needs.
Senior Customer Service Representative - Virgin Media UK Telecom Process
Concentrix Daksh
Jul 2010 - Dec 2014 · Pune, India
Handled customer queries for Virgin Media UK's TV, Broadband, and Telephone products. Maintained adherence to customer satisfaction, NPS, resolution, SLA, productivity, efficiency, and quality metrics. Served as a contact for client updates, product launches, and system changes.
Education
POONA INSTITUTE OF MANAGEMENT SCIENCE AND ENTERPRENEURSHIP
Master of Business Administration (MBA), Logistics
2011 - 2013
Abeda Inamdar Senior College - India
Bachelor of Business Administration - BBA, Finance
2007 - 2010
Meher English High school
SSC
1994 - 2005
Maharashtra Board
Master of Business Administration
2011 - 2013
Maharashtra Board
Bachelor of Business Administration, Finance
2007 - 2010
Maharashtra Board
Higher Secondary School
2005 - 2007
Maharashtra Board
Secondary School Certificate
2005