Ankit Kumar
Technical Support Specialist
About
Versatile technical leader with experience in project management, network operations, technical support, network infrastructure, fiber-optic technology, system administration, troubleshooting, and vendor management.
Experience
Technical Support Specialist
Physics Wallah
Jan 2025 – Jun 2025
Designed technical support workflows for digital learning platforms serving 50,000+ concurrent students; reduced system downtime by 30% through proactive hardware maintenance and real-time troubleshooting; collaborated with engineering teams to resolve system bottlenecks and improve platform performance.
Network Operations Lead / Manager
ISP & Broadcasting Sector
Feb 2012 – Sep 2024
Managed ISP distribution and LCO networks supporting 10,000+ subscribers; oversaw fiber-optic node and broadcasting equipment deployments achieving 99.9% network reliability; reduced ticket resolution time by 20%; led field engineers in infrastructure upgrades and directed preventative maintenance schedules.
Project Manager / Technical Lead
Delta Power Solution
Feb 2009 – Sep 2011
Directed end-to-end deployment of power solutions and technical hardware with 100% client KPI compliance; reduced annual operational costs by 15% through proactive maintenance and lean resource management; negotiated and managed SLAs while maintaining 95% client retention.
Education
CCS University
Master of Computer Applications, Computer Applications
2018