About
Over 8 years of IT experience, including 5 years as a Salesforce Administrator and 2 years as a Salesforce Business Analyst. Certified Salesforce Business Analyst and Administrator with experience in business problem-solving, Salesforce administration, stakeholder and end-user requirement gathering, business requirements documentation, and functional documentation.
Experience
Senior Salesforce Analyst
Concentrix
Feb 2023 – Dec 2024 · Bangalore
Acted as a key liaison between clients, development teams, and internal stakeholders; led Scrum calls and managed end-to-end project implementation. Managed the project lifecycle from initiation to deployment; gathered business requirements; prepared BRDs and functional documentation; configured Salesforce administration, security, workflows, reports, dashboards, validation rules, and custom objects and fields; delivered Level 2/3 application support and end-user training; configured and customized Certinia products; performed root-cause analysis; supported Conga and Plaid integrations; and authored knowledge articles.
Salesforce Administrator
UJR Corporate Solutions Pvt. Ltd.
Jan 2020 – Jan 2023 · Hyderabad
Designed and deployed Outbound Change Sets for sandbox-to-production migrations; provided reports and dashboards for executives; streamlined business processes through Salesforce workflows, templates, and process automation; and managed field-level security, page layouts, and permission sets.
Senior Process Executive
Infosys
Feb 2016 – Oct 2017 · Bangalore
Digital Interactive Advisor
[24]7.ai
Sep 2014 – Jan 2016 · Bangalore
Education
Bangalore University
Bachelor of Computer Science, Computer Science
May 2015