Ritu Pugalia

Cluster Manager

Mumbai, IndiaRetail and Human Resources
11roles
22skills
4education

About

Competent Professional with over 20 years of experience in Managing Multi Store Operations, driving Sales Growth, and enhancing customer experience. Leading Talent Acquisition, Business Development, Administration, Workforce Management responsible for strategic & operational demand management, workforce planning, talent acquisition / recruitment, on-boarding, skill management including up-skill & cross skill & learning.

Experience

Cluster Manager

The Bombay Store

June 2022 - June 2026 · Mumbai, India

Managing operations across multiple retail outlets, ensuring adherence to brand standards and performance consistency. Driving sales growth and profitability through strategic planning and execution.

Partner

Shubh Sales Corporation

Oct 2020 - May 2022 · Mumbai, India

Managed End to End business operations including sales, vendor Management and Customer relations.

AM-HR & Admin (Talent Acquisition Head)

Atha Group

Nov 2016 - May 2018 · Kolkata, India

Performed ongoing & rigorous training for both recruiters and hiring managers on recruitment best practices to attract, share & retain talent.

Business Development Manager

3MG Luxury Living

Aug 2015 - Apr 2016 · Kolkata, India

Maximized sales opportunities, proactively created new opportunities and achieved sales targets.

Manager HR

Sanmarg Private Limited

Dec 2014 - Jul 2015 · Kolkata, India

Presented effective HR leadership to the business for implementation of HR strategies in-line with business requirements.

Manager HR

Tirumala Balaji Alloys Pvt. Ltd.

Aug 2014 - Oct 2014 · Kolkata, India

Managed & led the recruitment process and the overall utilization of HR Recruiters.

Corporate HR

One Plus Fashion Pvt. Ltd.

Jul 2012 - Jan 2014 · Kolkata, India

Managed 7 companies namely Bijoli Grill Aerated Water Co. Pvt. Ltd., Austin Paints and Chemicals Pvt. Ltd, BMEL Infra India Pvt. Ltd.

HR Manager

Sharad Electronics

Sep 2008 - Jun 2011 · Faridabad, India

Hired right candidates and took care of their joining formalities.

Process Specialist

Genpact

Mar 2006 - Jul 2008 · Gurgaon, India

Emerged in a key Process Specialist Role for the entire South East Zone (US) and selected as an HR Catalyst.

Voice and Accent Trainer

K.S Institute

Jan 2005 - Feb 2006 · Faridabad, India

Recognized as a key part of The Duke of Edinburgh’s Award Scheme.

Business Development Manager

Stanley, 3MG Luxury Living

August 2015 - April 2016 · Kolkata

Liaised with top interior designers and architects, maximized sales opportunities, developed industry-partner relationships, achieved sales targets, expanded business reach, and supported corporate decision making.

Education

IMT Ghaziabad

MBA, HR

Bhawanipur College, University of Calcutta

B.Com

2002

Advance Diploma, HR Management (Recruitment, HR Generalist, Payroll)

Advance Diploma, HR Management (Recruitment, HR Generalist, Payroll)

Skills

Retail Operations ManagementTeam Leadership and TrainingCustomer Experience ManagementTalent AcquisitionMulti Store/Cluster ManagementPerformance ManagementWorkforce PlanningAdministrationBusiness DevelopmentTeam ManagementMicrosoft OfficeAdobe Photoshop3D Studio MaxPunch (Platinum Home Design)Sales GrowthInventory ManagementVisual MerchandisingStore AuditsRecruitmentOnboardingHR Policy DevelopmentPayroll

Projects

Communication Skills Workshop

Participated in a workshop on communication skills conducted at ZED CA (Zed Career Academy).

Volunteering

Participant

The Duke of Edinburgh’s Award Scheme