Shambhu Kumar R

Shambhu Kumar R

Process Executive | Desktop & Computer Operator | Data Entry | MS Office | Chat Support | BCA Graduate | Bengaluru | Open to Work

Bengaluru, India
2roles
42skills
3education
1credentials

About

Results-driven BCA graduate from St. Joseph's University, Bengaluru, with 9 months of professional experience in chat-based customer support, data entry, CRM documentation, and multi-task computer operations at Firstsource Solutions. Key highlights: • Managed 60+ concurrent chat interactions daily with high accuracy and strong CSAT scores • Proficient in MS Office Suite, data entry tools, and CRM platforms • Built a T20 World Cup Data Analytics Dashboard using Python, Pandas & Power BI • AWS Cloud Foundations certified Currently seeking roles as a Process Executive, Desktop Operator, Back Office Associate, or Data Operations Analyst at MNC companies in Bengaluru. 📩 Available immediately | Open to full-time opportunities 📞 +91 6361680873 | [email protected]

Experience

Customer Support Associate

Firstsource

10 mos · Bengaluru

Handled 60+ concurrent customer chat interactions daily maintaining high response accuracy Documented all interactions in CRM tools and generated shift reports Coordinated with internal teams to resolve escalated customer issues Maintained high CSAT scores through prompt and accurate issue resolution

Sales Executive

Reliance Retail

1 yr 1 mo · Bengaluru

Managed billing, inventory records, and stock documentation using POS systems Assisted customers with product selection and delivered consistent service quality

Education

St Joseph's University

Bachelor of Computer Applications (BCA), Information Technology

Jun 2022 - May 2025

Studied Java, Python, MySQL, Web Development, Data Analytics

Janes

High School Diploma

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(GPA: Overall Grade: 72%)

Silicon City

Pre-University, 12th grade

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(GPA: Overall Grade: 82%)

Skills

Generative AIChatGPTEmailMySQLComputer OperationsMicrosoft OfficeMicrosoft PowerPointCRM SoftwareData EntryMicrosoft WordMicrosoft ExcelOnline SupportSQLProblem SolvingCustomer ServiceCritical ThinkingQuick ServiceDecision-MakingBrand AwarenessWeb DevelopmentData AnalyticsMicrosoft Power BIC++AWS CloudFormationGitHubPython (Programming Language)GitReact.jsHTML5JavaScriptCSSHTMLAlteryx BI + Visualization SolutionsDeveloper ToolsGame DevelopmentComputer Application TrainingLarge-scale Data ProcessingWeb TechnologiesInteract with All Levels Of ManagementGame LogicAgile MethodologiesEnd-to-End Project Management

Projects

Attendance-calculator

I created a simple Attendance Calculator using HTML, CSS, and JavaScript. The tool is designed to help users easily track and calculate attendance. With a clean and user-friendly interface, it allows for quick data entry and real-time attendance calculations. I used JavaScript to make the tool interactive, so it automatically updates as users input their data. The design is responsive, ensuring it works well on any device. This project helped me improve my skills in front-end development, JavaScript, and creating functional web applications that solve practical problems.

T20 World Cup Data Analytics Dashboard

Collected and cleaned cricket data using Python and Pandas Built interactive performance dashboards in Power BI Integrated dashboards into a web interface using HTML and CSS

Weather app

I built a simple Weather App using HTML, CSS, JavaScript, and an API to show real-time weather updates. Users can enter their location to get accurate details like temperature, humidity, and current weather conditions. The app pulls live data through the API to ensure the information is always up to date. This project helped me practice working with APIs, creating responsive designs, and building a functional app that solves everyday needs.

salesforce-simple-website

I built a simple Salesforce website using HTML and CSS, focusing on creating a clean and user-friendly experience. This project allowed me to combine my front-end design skills with Salesforce integration, resulting in a responsive and visually appealing website. My goal was to design a platform that not only looks great but also makes it easy for users to interact with Salesforce data. Through this project, I was able to showcase my attention to detail, ability to write clean code, and passion for building functional, easy-to-navigate websites.

tic-tac-toe

I built a classic Tic-Tac-Toe game using HTML, CSS, and JavaScript. The game allows two players to take turns and play on a simple grid, with automatic win detection and a reset option. Using JavaScript, I handled the game logic to keep track of turns, check for winners, and reset the board when the game is over. The design is responsive, so it works well on any device. This project helped me improve my skills in web development, particularly in creating interactive and fun experiences using front-end technologies.