Muskan Chougule
Senior Executive
About
B.Sc. Computer Science graduate with experience in technical support, MIS reporting, documentation, data management, and operational tasks.
Experience
Senior Executive
Computer Age Management Services (CAMS)
Jan - May 2026
Handled customer queries related to mutual fund accounts and transactions through inbound calls; maintained accurate customer records; used MS Excel for data management and daily operational work; tagged and categorized calls according to queries; coordinated with relevant teams on system-related and unresolved customer issues.
Technical Support Executive
Mindgate Solutions Pvt. Ltd.
Jan - Aug 2025 · Mumbai, Maharashtra, India
Provided technical support for the BOLT Pro trading application through calls and emails; prepared and maintained daily operational reports using MS Excel; organized and maintained operational data and records; used VLOOKUP, HLOOKUP, filtering, sorting, and Pivot Tables; monitored incident records, maintained documentation, and tracked issues through an internal ticketing system.
Education
Pillai College of Arts, Commerce and Science
Bachelor's, Computer Science
CGPA: 7.5
Pillai College of Arts,Commerce and Science
Bachelor's Degree, Computer Science
2023