About
Dynamic and results-driven advertising and customer-facing professional experienced in Amazon Ads, account management, sales counseling, customer support, campaign optimization, and client relationship management.
Experience
Customer Support Associate – Pre-sales
Ola Electric – Cogent
April 2026 – July 2026 · Koramangala, Bengaluru
Handled 120+ inbound and outbound customer calls daily; provided product consultation on Ola electric scooters, financing, subsidies, warranties, and specifications; achieved a 25–30% conversion rate through test ride and showroom appointment bookings; maintained 100% CRM data accuracy and 90%+ CSAT while meeting monthly targets.
Amazon Ads Specialist
Grassroots Solutions and Services Pvt LTD
July 2024 – March 2026 · Shivajinagar, Bengaluru
Managed end-to-end Amazon advertising campaigns covering keyword research, campaign setup, budget management, pacing, performance analysis, and optimization. Worked with Sponsored Products, Display, Brand, Automatic, and Manual targeting campaigns; analyzed ACOS, CTR, and conversion rates; optimized bidding, ad placements, backend search terms, and product titles; coordinated with category teams, agencies, and partners.
Admission Counsellor (Inside Sales Executive)
Career and College
December 2023 – June 2024 · Koramangala, Bengaluru
Generated and nurtured B2C sales leads, made calls to prospective students, conducted career counseling, handled admission registration and document verification, collected payments, generated referrals, and provided one-to-one counseling online and in the office.
Education
Sahyadri Degree College
Bachelor of Science
2023
8.8 CGPA
Sayadri Pre-University
12th
80%
Ashley International School
SSLC
77.92%