1roles
8skills
2education
About
Customer service professional transitioning into Human Resources, with communication, conflict de-escalation, administrative, and data confidentiality skills.
Experience
Customer service executive
Hdfc bank Ltd.
2024 - 2026
Provided first-contact resolutions for high-volume inquiries regarding savings/current accounts, debit cards, and credit cards. Diagnosed and resolved unauthorized transactions, card block/unblock requests, PIN generation, and billing statement disputes. Evaluated account histories to explain interest charges, fee structures, and credit limits. Maintained high customer satisfaction through active listening, de-escalation, and clear communication of banking procedures.
Education
H A college of commerce
Bachelor of commerce
2019-2022
Aroma college of commerce
Master of commerce
2022-2024
Skills
Advance ExcelMulti taskingTeam collaborationProblem solvingAdaptabilityTime managementEmail writingReport preparation