About
Banking and branch operations professional with experience in customer service, sales support, cash and locker handling, client acquisition, and branch operations management.
Experience
Branch Relationship Officer (Assistant Manager), Operations Department
Axix Bank
11 September 2023 - 09 March 2024
Handled customer queries; tracked and delivered organizational targets; developed customer relationships; offered appropriate products to existing customers; handled cash and lockers; provided product-development insights; created and improved client proposals; analyzed sales reports and financial data to identify cost reduction and revenue improvement opportunities.
Senior Service Officer (Deputy Manager), Operations
Kotak Mahindra Bank
02 May 2024 - 28 Dec 2024
Generated new customers through referrals; handled customer queries; supported team effectiveness; offered financial products; handled cash and converted service interactions to sales; handled customer lockers.
Branch Operations Manager
Nithish Ventures
03 January 2025 - 30 May 2026
Managed branch operations and led a team of 11 employees; coached and motivated the team; increased sales revenue by 10% through sales strategies; streamlined processes for a 20% efficiency improvement; handled daily operations and team management; supported client acquisition and product promotion; coordinated sales, service, marketing, and training teams; monitored client support, business growth, reporting, operational follow-ups, operational processes, systems, and inventory levels.
Education
Arunodaya University
Bachelor of Commerce