About
Dynamic Customer Support Specialist skilled in CRM, active listening, issue resolution, customer satisfaction, and team mentoring.
Experience
Customer Support Specialist
Atain
2026-02 - 2026-07 · Gurgaon
Led initiatives aimed at reducing response times and increasing first-contact resolution rates across support teams. Developed strong relationships with clients, resulting in repeat business and positive feedback. Delivered exceptional customer service through active listening and empathetic responses. Managed a high volume of inbound calls while maintaining call quality standards and following procedures. Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Customer Support Specialist
Taskus
2024-06 - 2025-10 · Gurgaon
Conducted product demonstrations to educate customers on features and benefits, improving user satisfaction. Analyzed customer feedback trends and contributed insights for process improvements and service enhancements. Mentored new team members on customer engagement and issue resolution best practices.
Customer Support Specialist
Concentrix
2023-05 - 2024-06
Provided customer support through various communication channels, resolving inquiries and issues efficiently. Utilized CRM software to track customer interactions and ensure timely follow-ups on open tickets. Assisted in developing knowledge base articles to improve self-service options. Collaborated with team members to streamline support processes and enhance service delivery standards.
Education
Govt. Boys Sr. Secondary School No-1 - Najafgarh
High School Diploma