Report on Tour and Travel Services - Domestic Package Department
Documented operational workflows and service structuring for domestic travel packages across Indian destinations at Satguru Holidays.
5roles
25skills
2education
9credentials
About
Travel operations professional with 2+ years of experience in client servicing, vendor coordination, B2B relationship management, bookings, itinerary management, and service issue resolution. Holds an MBA in Finance & Entrepreneurship and has achieved a 95% customer satisfaction rate.
Experience
Operations Executive
Forever Journeys Tours LLC
Feb 2026 – Present · Ajmer, Rajasthan
Handle B2B travel queries end-to-end, including bookings, itineraries, and client communication; conducted proactive outreach to 100+ B2B travel agencies; maintained client and vendor relationships; resolved issues and grievances; collaborated with suppliers and internal teams to standardize workflows and maintain service quality.
Finance & Accounts Intern (MBA Program)
Danik Bhaskar Limited
Apr 2025 (1 month) · Ajmer, Rajasthan
Supported financial reconciliation, cash flow tracking, internal reporting, inventory management, and cash management; assisted in analyzing operational efficiency and process improvement areas.
Travel Expert & Operations Executive
Satguru Travel and Tourism Services
Feb 2022 – Oct 2023 · Ajmer, Rajasthan
Led a team of 3 members while managing 50+ client portfolios with end-to-end travel coordination and a 95% customer satisfaction rate; coordinated with vendors and suppliers; standardized service delivery processes; resolved booking, itinerary, and customer service issues.
Sales Executive
Sleepwell
Aug 2020 – Jan 2022 · Ajmer, Rajasthan
Increased customer retention by 30% through strategic follow-up processes and enhanced service quality; built client relationships resulting in a 40% increase in repeat business and referral generation.
Tutor
Vinayaka Institute of Computer Education
Apr 2019 – Aug 2019 · Ajmer, Rajasthan
Managed and taught 15+ students simultaneously on computer fundamentals and software applications; developed communication and interpersonal skills.
Education
Maharishi Dayanand Saraswati University
Master of Business Administration (MBA), Finance & Entrepreneurship
Sep 2023 – Nov 2025
Samrat Prithviraj Chouhan Government College
Bachelor of Business Administration (BBA)
Jan 2019 – Jan 2023
Skills
B2B Client Relationship ManagementVendor/Supplier CoordinationBooking & Itinerary ManagementService Grievance ResolutionTeam LeadershipProcess StandardizationProcess OptimizationStakeholder CoordinationCross-Functional CollaborationFinance-Operations CoordinationBusiness Operations UnderstandingStrategic PlanningProject ManagementLogistics ManagementInventory ManagementSupply Chain CoordinationMS ExcelMS PowerPointFinancial DocumentationCash Flow ManagementCritical ThinkingData Interpretation & Analytical ReasoningReport WritingMarket AnalysisMarket Behavior Analysis
Projects
A Project Study on Investor’s Behaviour Towards Mutual Funds
Conducted primary research and data analysis to identify behavioral drivers of investment decision-making as part of the MBA program.
Inventory and Cash Management
Assisted Danik Bhaskar Limited in analyzing operational efficiency and identifying process improvement areas for financial controls and inventory management.