Impact of Service Quality on Customer Satisfaction and Repurchase Intention among Customers in Pune City
Researched customer behaviour and analyzed the relationship between service quality, satisfaction, and repurchase or retention intention.
Prachi sambhaji bhapkar
Relationship Manager
Pune, MaharashtraFinancial Services and Digital Marketing
3roles
18skills
2education
5credentials
About
MBA (Marketing) professional with experience in market research, competitor analysis, relationship management, digital marketing, content coordination, campaign support, and brand engagement.
Experience
Relationship Manager
Khajana Equity and Forex Pvt Ltd
Jan 2026 – Present
Manage relationships with 150+ HNI, NRI, and domestic clients; conduct market and product research and track competitor offerings; coordinate with internal teams and AMCs/RTAs; prepare servicing and client reports.
Digital Marketing Intern
Khajana Equity and Forex Pvt Ltd
Aug 2025 – Dec 2025
Supported social media management, content creation, digital campaigns, and marketing communication to strengthen brand engagement.
Digital Marketing Executive
Koshank
Jan 2025 – Aug 2025
Managed Facebook and Instagram pages, content calendars, and day-to-day social media marketing activities; assisted with Meta Ads, post boosting, digital campaigns, content creation, basic SEO, and website marketing.
Education
Sinhgad Institute of Management
Master of Business Administration (MBA), Marketing
2024–2026
CGPA: 8.22 / 10
Tuljaram Chaturchand College
Bachelor of Commerce (B.Com.)
2021–2024
62.11%
Skills
Market and competitor researchRelationship and stakeholder managementRequirement gatheringClient servicing and retentionReports and MIS preparationQuery resolutionCross-team coordinationDigital marketing and content coordinationBrand engagement supportCRMMS ExcelPowerPointMicrosoft OfficeCRM systemsMeta Ads ManagerCanvaBasic SEOWebsite marketing