arjitha shelke
Professional Services Project Manager / Technical Project Manager
About
Results-driven Professional Services and Technical Project Manager with 10+ years of experience delivering technology solutions, application implementations, service transitions, and operational transformation initiatives across Oil & Gas, Banking, and IT Services sectors.
Experience
Professional Services Project Manager / Technical Project Manager
CGI
2022 – Present
Led end-to-end delivery of multiple enterprise technology initiatives for Shell, including Shell ECO Marathon, GCM Upgrade, Cvent Implementation, Ergonomics Platform, and Q-Pulse Deployment. Managed scope, timelines, resources, budgets, risks, stakeholder expectations, project governance, resource forecasting, risk assessments, cost estimation, Agile ceremonies, technical coordination, and support transition strategies.
Service Transition & Technical Delivery Manager
Shell
2020 – 2021
Designed and implemented support and operational service models for newly delivered business applications. Managed service transition from project delivery teams to managed service organizations, coordinated ATD and ATO approvals, established service-level expectations, improved transition governance, and supported production stabilization after go-live.
Senior Technical Analyst
Societe Generale
2019 – 2021
Managed application deployment and release activities across enterprise banking platforms. Administered privileged access management using CyberArk, supported project implementations and production readiness, and ensured compliance with security policies and audit requirements.
Operations Specialist
Deutsche Bank
2017 – 2019
Managed access governance, operational reporting, and compliance activities. Supported project teams with reporting, process controls, audit preparation, stakeholder communications, and operational readiness activities.
Senior Technical Support Engineer
Dell International Services
2010 – 2013
Delivered L2 technical support for enterprise server environments and business-critical applications. Performed root cause analysis and problem management, supported incident and change management, coordinated issue resolution, managed production and non-production environments, tracked aged tickets, and participated in client and delivery team calls.
Education
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Bachelor of Science (B.Sc.), Computer Science