Sandesh Prajapat Prajapat
Relationship Manager - Customer Support
About
Client-focused Customer Success and Relationship Management professional with 2+ years of experience supporting mutual fund distributors through client communication, software onboarding, product demonstrations, training, issue resolution, and follow-ups.
Experience
Relationship Manager - Customer Support
Anand Rathi IT Pvt. Ltd.
May 2024 - Present
Manage ongoing relationships with mutual fund distributors and act as a primary point of contact for client support. Handle client queries through calls and emails; conduct product demonstrations, software onboarding, and training; coordinate with technical teams to investigate, escalate, and resolve client-reported issues; and conduct follow-ups to support platform adoption and long-term customer relationships.
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Yash Enterprises
Managed client relationships and handled EMI follow-ups. Maintained Excel-based transaction records and supported day-to-day client coordination.
Education
JNVU
BBA
Rajasthan Board
Senior Secondary
Rajasthan Board
Secondary