Deela Victor
Customer Care-Assistant Manager
About
Results-driven Executive Assistant and Operations Professional with 10+ years of experience in administration, client management, sales coordination, customer care, and operations.
Experience
Customer Care-Assistant Manager
Pure Med Tech India Pvt Ltd
Dec'24 to till date
Handled high volumes of incoming calls, customer queries, complaints, accounts, customer records, reports, sales targets, call-handling KPIs, international USA clients, CRM portals, targeted marketing, mass texting and emailing campaigns, SEO-optimized blogs using Semrush, and social media posts on Yelp, Google Business Analysis, Pinterest, Reddit, and Quora.
Assistant Sales and Marketing Manager
Bohra Rubber Pvt Ltd
Jan'23 to 2024
Assisted with sales targets, sales databases, company and product training, team management, administrative tasks, customer relationships, sales forecasts, and sales productivity data analysis.
Senior Sales Coordinator (HoReCa)
RAAS Intratech Pvt Ltd
Apr'19 to till Jan'23
Monitored HoReCa sales data, stock, customer information, inventory, forecasts, targets, purchase orders, operations, sales processes, key property accounts, product training, invoices, accounts receivable, competitor information, and team meetings; reported to the Director of Sales and Marketing.
Sales Coordinator (HoReCa)
RAAS Intratech Pvt Ltd
Aug'14 to till Apr'19
Prepared proposals, cigar menus, price tags, tasting notes, hotel and client profiles, event proposals, stock updates, hotel databases, accessory sheets, regional rates and payment details; followed up on payments, processed orders, prepared sales reports, supported training, coordinated appointments, and worked with other departments.
Project Promoter, Snapdeal Project
Wings Brand Activation Pvt Ltd
Nov'13 to Jul'14; 08 months
Demonstrated promoted products and services, provided product information, distributed samples and promotional materials, identified customer needs, set up promotional stands, and reported demonstration information.
Project Promoter, Tata Motors
Wings Brand Activation Pvt Ltd
Dec'12 to Oct'13; 10 months
Handled client calls, addressed customer needs and complaints, explained solutions, provided customer support, used databases and tools, worked toward call center metrics, recommended products and services, and participated in training.
Secretary Executive
Power Sales
May'10 to Dec'12; 2.5 years
Managed executive calendars, appointments, meetings, correspondence, travel arrangements, confidential documents, invoices, financial statements, bookkeeping assistance, office supplies, records, research, presentations, and reports.
Receptionist
M/s. Deep Business Solutions
Aug'09 to Apr'10; 06 months
Handled reception, visitor logs, workplace security badges, phones, mail, scheduling, meeting rooms, administrative tasks, customer service, employee attendance, and junior administrative team support.
Education
Central Board of Secondary Education (CBSE)
10th
2006
Passed
Central Board of Secondary Education (CBSE)
12th
2008
Passed
University of Delhi (DU)
B.Com (Prog.), Commerce
2014
Completed through correspondence
Annamalai University
M.Com (Prog.), Commerce
2018
Completed through correspondence