Shuaib Khan
Account Manager – Operations
About
Key Account Manager and operations professional experienced in client engagement, issue resolution, strategic planning, account management, and business development.
Experience
Account Manager – Operations
Practo Technologies
June 2025 – March 2026 · Bengaluru
Directed and optimized onboarding, sales, and operations across multiple key account contracts; implemented process improvements that enhanced operational efficiency and reduced onboarding cycle times; managed doctor collections and sales.
Key Account Manager – Operations
Startek (Meesho/Flipkart)
October 2022 – November 2024 · Bengaluru
Oversaw key client accounts, supported retention and satisfaction through proactive issue management, streamlined internal and client communication, implemented customer engagement strategies, and consistently achieved account performance and client satisfaction KPIs.
Growth Manager
Carbon Hubs
February 2019 – Since startup; end date not specified · Bengaluru
Served as a core team member of a Bengaluru technology-based eco-friendly products startup; created new corporate key accounts, managed existing accounts, built relationships with decision makers, supported client satisfaction and retention, and coordinated promotional activities.
Senior Relationship Manager – Operations
NoBroker Pvt. Ltd.
October 2016 – November 2018 · Bangalore
Built strategic relationships and partnerships, mentored and trained representatives, handled challenging customer interactions, managed international NRI clients regarding property status and management, and was recognized as the #1 Customer Service Representative for Escalations in 2017.
Senior Customer Associate – Operations
Firstsource Solutions
September 2015 – August 2016 · Bangalore
Delivered customer service for international clients, analyzed requirements, provided tailored solutions across phone, email, and online chat, contributed ideas to resolve customer challenges, and maintained customer documentation.
Education
Periyar University
Bachelor of Business Administration
May 2015