Gaurav H Nanda

Branch Operation Service Manager

AU Small Finance Bank

3 April 2025 to 11 June 2026

Managed branch staff, customer service, daily financial activities, fixed deposits, demand drafts, NEFT/RTGS, cash and non-cash transactions, compliance, and risk management.

Personal Banker

Axis Bank

5 September 2023 to 30 March 2025

Handled branch administration, lobby management, customer queries and complaints, walk-in customer service, and cross-selling of products, services, and direct banking channels.

Personal Banker

Yes Bank

15 September 2022 to 31 August 2023

Enhanced existing account value, generated reports, maintained records in the Deliverable Management System, retained portfolios, and managed cash and customer transactions at teller counters.

Senior Client Executive

Medusind

18 August 2022 to 14 September 2022

Process Associate

IGlobal Services

1 November 2021 to 14 September 2022

Scheduled appointments for patients in a North American spine and pain inbound process, worked with providers to resolve patient queries, and coordinated with insurance companies regarding payment collections and delays.

Senior Executive, Fraud Risk and Control Department - UK Process

Vodafone

4 April 2016 to 31 October 2021

Identified suspicious fraud behavior, monitored customer services for fraud types including roaming, domestic, AIT, and first-party fraud, analyzed fraud risk cases, documented processes, maintained knowledge repositories, and supported team quantity and quality monitoring.

Divisional Manager

Vakrangee Limited

1 June 2015 to 19 March 2016 · Ahmedabad

Supported the State Head in building relationships with bank and government officials, selected suitable locations for financial inclusion and other projects, and guided District and Block Executives.

Assistant Manager, Operations

Flourish Pure Foods Pvt Ltd.

27 October 2014 to 18 May 2015

Managed trade relationships, sales and cash flow, and order processing and execution.

Deputy Branch Manager, Retail Branch Banking

ICICI Bank

13 February 2013 to 11 September 2014

Managed branch merchandising, supervised Personal Banker desks and contract sales staff, authorized Personal Banker transactions, handled branch administration and lobby management, and resolved customer queries and complaints.

Assistant Manager

HDFC Bank

3 August 2009 to 12 November 2012

Provided branch customer service and product information, handled balance inquiries and confirmations, obtained customer referrals, cross-sold products and banking channels, and opened current, savings, and fixed deposit accounts.