About
Customer-focused professional experienced in non-voice customer support, written communication, troubleshooting, and resolving order, payment, product usage, and service-related queries.
Experience
Customer Support & Sales Associate (Non-Voice)
Concentrix
June 2024 – Present
Engaged with customers via chat to promote and sell up to four products per interaction; resolved order, payment, product usage, and service-related issues through troubleshooting; used internal tools to research issues and document cases; balanced sales targets with customer service quality and maintained high customer satisfaction through empathetic, clear, solution-focused communication.
Education
Tumkur University
Master of Computer Applications, Computer Applications
Mar 2023 - Dec 2024
GPA: 7.2
Maharani Cluster University
Bachelor Of Computer Applications, Computer Applications
Jul 2019 - Sep 2022
GPA: 8.0